RISK-FREE ONLINE ORDERING

We warned you to take the risk out of your online ordering experience. 

Please read below the following conditions for purchasing from Trainers.

The address given on our website is not our return address, so never send your return parcel to this address. If you want to return your parcel, you must first contact us via Email or LiveChat. We investigate the case before taking the return. Be careful and do not take this address as a return address otherwise, we will not be responsible.

ONLINE RETURNS POLICY

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer.   

If you wish to return any item(s) you have purchased, you can either return the item(s) via post to our online store or in-person to a Trainers Factory (only) within 30 days from the date of delivery. Return postage costs will be at your expense unless the item(s) returned is faulty or not as ordered. In this instance, postage will be incurred by Trainers. Please contact customer service to organize pre-paid postage.

We encourage you to return your parcel via registered or traceable postal services as all returned parcels remain the responsibility of the purchaser until received by Trainers Factory.

Returns Policy Conditions

At Trainers, we want to ensure you are happy with the items you purchase. If you have changed your mind on a purchase we will exchange your item, provide an exchange card or refund your original method of payment provided that: 

• You return the item within 30 days (inclusive) from the tracked date of delivery
• You produce your original trainers invoice (receipt) when you return the item 
• The item is in original saleable condition: 
• With all original tags 
• In an unworn, unopened and unused state
• Any sewn labels are still attached 
• A returns form is completed and accompanies your returning item(s)
• These trainers are not for resell on other platforms or websites.

If you are not able to comply with these requirements, Trainers reserves the right to refuse an exchange or refund on change of mind items.  Trainers will not accept a bank statement as proof of purchase.   

FAULTY ITEMS

If you have a faulty item that you would like refunded, repaired or replaced, please contact our customer service team before sending the item back. If emailing regarding a fault, please attach pictures of the fault so the item can be assessed before a return is approved. In cases where a faulty item was received a pre-paid shipping label can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service or the brand directly for warranty periods.

We aim to have your refund processed within 24 hours of receiving; however some faults must be approved by the manufacturer before a refund or replacement can be issued. In this case we will keep you informed on a regular basis via email updates. This process usually takes around 2 weeks and once completed you should receive your refund or replacement within 1-7 business days.

Refunds
You have to post the shipment yourself to the given return address.
If the shipment is on the way then you have to wait for the shipment to be delivered you then we will refund you.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 Days maximum . Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.

SEASONAL OVERRIDE:

We will be taking extra precative measures on holiday and work on holiday to give you your required product in less time and the chat support and email support will be active to assist you through your shipments and your return and refunds policy.

Christmas:
If you want your products for Christmas kindly order it 17 - 18 days before Christmas as the delivery services will have a lot of shipments and pressure to deliver products so in any mishap we send your shipment again in less time.

Black Friday:
Order your products on black friday to have special sale on your selected items and get discounts using promo code but the sale is only for one day only on 25 Nov 2022.

For sales & purchase regarding queries contact us at : sales@trainersfactory.co.uk

For general queries, contact us at : info@trainersfactory.co.uk