Trainers Factory offers secure and hassle-free checkout with accepted payment methods including Visa, Mastercard, American Express, Apple Pay, and Google Pay. All transactions are processed through a trusted, encrypted gateway to protect your financial information. Please ensure your billing and shipping details are accurate to avoid delivery delays or additional fees.

Trainers Factory offers free shipping on orders over £200 and delivers across the UK and select European countries. Orders are processed within 1–2 business days and typically arrive within 5–7 business days via trusted couriers like Royal Mail and FedEx. Customers are notified with tracking details and supported in case of delays or damage.

Trainers Factory offers a 14-day return window for unused items with original packaging and proof of purchase. Refunds are processed within 10 business days after inspection, and exchanges are available for defective or incorrect items. Customers are responsible for return shipping unless the item is faulty or incorrect.