Privacy Policy -

Privacy Policy

Last updated: 12 July 2025

Welcome to Trainers Factory!

At Trainers Factory Limited (“we,” “us,” “our”), we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect the information you share with us when visiting our website, https://trainersfactory.co.uk

Whether you’re shopping with us or just browsing, your privacy matters to us.

1. Who We Are

We are Trainers Factory Limited, a UK-based company specializing in high-quality footwear and related accessories. Our registered office is located at:

UK Address : Office 916 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX
USA Address: 919 Reserve Dr Roseville CA 95678 United States
Company Registration Number: 13329038
Customer Service: Mon – Fri | 9:00 AM – 5:00 PM
Email: sales@trainersfactory.co.uk / info@trainersfactory.co.uk
Phone: +447868707391 and+17273713228

2. What Data We Collect

We collect both personal and non-personal information to provide and improve our services.

a) Personal Information

You may provide us with the following personal details:

Full name
Email address
Phone number
Billing and shipping address
Payment details (handled securely by our payment processors – we don’t store this data ourselves)
Product authentication details (such as photos or descriptions from sellers)

b) Automatically Collected Information

When you visit our site, we may collect technical information, such as:

IP address and browser type
Device information and operating system
Pages visited and time spent on the site
Referring URLs and general location data

c) Cookies and Tracking Technologies

Our website uses cookies to improve your shopping experience. Cookies help remember preferences and analyze traffic.

You can control or disable cookies through your browser settings at any time. However, some features of our site may not function properly without them.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process your orders and deliver products
To provide customer support and respond to your inquiries
To send order confirmations and delivery updates
To personalize your shopping experience
To improve our website based on feedback and analytics
To send marketing communications (only if you’ve opted in – and you can unsubscribe anytime)

4. Legal Bases for Processing (GDPR)

We process your data under the following legal bases:

Contractual necessity – to fulfill an order or request
Legal obligations – to comply with applicable laws
Consent – for marketing or optional cookies
Legitimate interest – for website security and user analytics

5. How We Share Your Data

We respect your privacy and do not sell or rent your personal data.

However, we may share your information with:

Trusted service providers, such as payment processors (e.g., iDEAL, Bancontact, SOFORT), shipping partners, and email service providers
Legal authorities, if required to comply with applicable laws or regulations
Business successors, if we undergo a merger or acquisition

All third parties are contractually required to handle your data securely and in accordance with GDPR.

6. International Data Transfers

As we operate internationally, your data may be processed outside of the UK or EU. When this happens, we ensure proper safeguards are in place, such as:

Standard Contractual Clauses approved by the European Commission
UK GDPR-compliant equivalents, when applicable
Transfers only to countries with an adequate level of data protection

7. Data Retention

We keep your data only as long as necessary for the purposes outlined in this policy.

Account data: Stored as long as your account is active
Order records: Retained as required by tax and legal regulations
Marketing data: Kept until you unsubscribe or withdraw consent
Cookies: Vary in lifespan depending on type (see our Cookie Policy for more)

8. Your Data Rights

As a data subject under the UK GDPR and EU GDPR, you have the following rights:

Right to Access – Request a copy of your personal data
Right to Rectification – Ask us to correct inaccurate information
Right to Erasure – Request deletion of your personal data
Right to Restrict Processing – Limit how we use your data
Right to Data Portability – Receive your data in a portable format
Right to Object – Object to certain types of processing
Right to Withdraw Consent – At any time, for data processed based on consent

To exercise any of these rights, please contact us at:
📧 info@trainersfactory.co.uk

9. Payment Options and Security

We offer safe and easy payment methods that comply with legal and banking regulations in the UK and US across Europe:

Credit/Debit Cards (secured via third-party processors)

All transactions are encrypted using industry-standard SSL/TLS technology. We are committed to ensuring your financial information is handled securely.

10. How We Keep Your Data Safe

We apply multiple layers of security, including:

SSL encryption for all data transfers
Restricted access to personal data
Firewall and anti-malware protections
Regular security reviews and updates

Sensitive payment data is never stored on our servers and is processed securely through PCI-DSS-compliant providers.

11. Policy Updates

We may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page will always indicate the latest revision.

We recommend checking this page from time to time. Significant updates will be communicated via email or website notice, where appropriate.

12. Contact Us

If you have any questions about how we handle your data or wish to file a complaint, please contact us:

Trainers Factory Limited
UK Address : Office 916 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX
USA Address: 919 Reserve Dr Roseville CA 95678 United States
📧 Email: sales@trainersfactory.co.uk
📧 Alternate: info@trainersfactory.co.uk
📞 Phone: +447868707391 and +17273713228
We’re here to protect your privacy – thank you for trusting Trainers Factory!