Who We Are
At Trainers Factory Limited (“we,” “us,” or “our”), we operate the website trainersfactory.co.uk Our mission is to provide you with a smooth and reliable shopping experience, from the moment you place your order to when it arrives at your door.
Shipping Costs
We offer free shipping on orders above GBP £200.00, with no extra fees. It’s our way of keeping things simple and convenient for you.
Shipping Locations
We currently deliver to customers located in the United Kingdom, United States and selected countries across Europe.
We’re also planning to expand our delivery coverage in the future to serve more of our global community.
Order Processing Time
- Handling Time: 2 to 4 business days, from Monday to Friday.
- Transit Time: 5 to 7 business days, from Monday to Friday.
- Orders placed before 08:00 AM (GMT+1) are processed on the same day.
- Orders placed after the cut-off time will be handled the next working day.
- Please note that we do not process or ship orders on weekends or public holidays.
Estimated Delivery Time
Once your order has been processed, it typically arrives within 7 to 11 business days, depending on the delivery location.
Shipping Carriers
We work with trusted courier partners like Royal Mail and FedEx to ensure fast and safe delivery of your items.
After your order ships, you’ll receive an email with tracking information so you can monitor your parcel every step of the way.
Lost or Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery so we can assist you in resolving the issue.
If your package appears lost or hasn’t arrived after a reasonable timeframe, please get in touch—we’re here to help make it right.
Returns
If you need to return an item, please refer to our Return & Refund Policy for full instructions. We aim to make the return process as easy and stress-free as possible.
Contact Us
If you have any questions about your shipment or this policy, don’t hesitate to contact our customer service team:
- Email: sales@trainersfactory.co.uk or info@trainersfactory.co.uk
- Phone: +447868707391 / +17273713228
- UK Address : Office 916 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX
- USA Address: 919 Reserve Dr Roseville CA 95678 United States
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+1)
- Company Number: 13329038
We appreciate your trust in Trainers Factory and are committed to delivering a service that meets your expectations.