Last updated: 12 July 2025
Welcome to Trainers Factory! These Terms of Service explain how you can use our website and what you can expect from us. By visiting or making a purchase from our site, you agree to these terms, so please read them carefully.
1. Who We Are
This website, trainersfactory.co.uk (the “Site”), is operated by Trainers Factory Limited (“we,” “us,” or “our”), a company registered in the United Kingdom (Company No. 13329038). We specialize in offering high-quality footwear and related products through our online store.
Our registered office is located at:
UK Address : Office 916 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX
USA Address: 919 Reserve Dr Roseville CA 95678 United States
If you have any questions, feel free to contact us:
- Email: sales@trainersfactory.co.uk / info@trainersfactory.co.uk
- Phone: +447868707391 / +17273713228
- Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM
2. Acceptance of Terms
By using our Site, you agree to these Terms of Service. If you do not agree, please do not use the site. We may update these terms occasionally. Any updates will be posted here with a new effective date. Your continued use of the site after changes means you accept the updated terms.
3. Using Our Site
We grant you a limited, non-exclusive, and revocable license to browse and shop on our website for personal, non-commercial use only. You must follow all applicable laws and respect our policies when using the site.
4. Your Responsibilities
When using Trainers Factory, you agree to:
- Provide accurate and up-to-date information when creating an account or placing an order.
- Keep your account login details secure and confidential.
- Notify us immediately if you suspect unauthorized use of your account.
- Accept responsibility for all activity that occurs under your account.
5. What You Can’t Do
To keep our site safe and fair for everyone, you agree not to:
- Copy, sell, rent, or sublicense any part of the website.
- Reverse engineer, alter, or tamper with the website’s code or features.
- Use our content or logo without permission.
- Use the website in any way that harms us, other users, or the platform itself.
6. Our Products and Services
We aim to provide high-quality footwear at great value. All products are subject to availability and may be withdrawn at any time. We do our best to display products accurately, but colors and sizes may look different depending on your screen.
7. Returns and Refunds
Not happy with your order? No worries — we’re here to help.
- You have 30 days from receiving your item to request a return or exchange.
- Items must be unused, in original condition, and in their original packaging.
- To start a return, contact us at sales@trainersfactory.co.uk
- Customers are responsible for return shipping unless the product is faulty or incorrect.
8. Information We Collect
We only collect the information needed to provide and improve our services. This may include:
Personal info
- Name, address, phone number, and email
- Payment details (processed securely via third-party providers)
Technical info
- Device type, browser, IP address, pages visited
How we use it:
To process your orders, send updates, improve our website, and offer customer support. For full details, see our [Privacy Policy].
9. Cookies
Like most websites, we use cookies to help the site function properly, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings. Disabling cookies may affect some features on the site.
10. Intellectual Property
All content on this site (like images, text, logos, and design) belongs to Trainers Factory Limited or its partners. You may not copy, reuse, or share any of it without our permission.
11. Limitation of Liability
We work hard to ensure everything on our site runs smoothly, but we can’t guarantee perfection. Trainers Factory will not be liable for any losses or damages caused by using our site or purchasing our products — except where the law says we must be.
12. Indemnity
If you break these terms or misuse our site, you agree to cover any costs, losses, or damages we face as a result (including legal fees).
13. Feedback and Suggestions
We love hearing your ideas! If you send us suggestions or feedback, you agree we can use them freely, without compensation or credit. Don’t worry — we’ll never share your personal info without consent.
14. Links to Other Sites
Sometimes we link to third-party websites for your convenience. These sites have their own terms and privacy policies. We’re not responsible for their content or practices.
15. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be handled by UK courts.
16. Need Help?
We’re here to make your shopping experience smooth. If you have any questions or concerns about these terms, just reach out.
📧 Email: sales@trainersfactory.co.uk / info@trainersfactory.co.uk
📞 Phone: +447868707391 / +17273713228
📍 UK Address : Office 916 321-323 High Road, Chadwell Heath, Essex, United Kingdom, RM6 6AX
USA Address: 919 Reserve Dr Roseville CA 95678 United States