FAQ’S
How long will it take for my items to arrive ?
We understand the importance of timely delivery. Here's a breakdown of our delivery timeline: Order Cutoff Time: 08:00 AM (GMT) Greenwich Mean Time (London) Order Handling Time: 2-4 Business days (Monday - Friday)Transit Time: 5-7 days ( Monday - Friday) Total Shipping Time: 7-11 days (Monday - Friday)
Where can i place an order from ?
Trainers Factory ships products within the United States and United Kingdom. Unfortunately, due to shipping restrictions from our carrier partners, we are unable to deliver to overseas.
Will i receive a confirmation number when i place my order ?
Absolutely! Upon placing your order, you will receive an order number for reference. If, for any reason, you do not receive one within 24-48 hours, please don't hesitate to reach out to us.
Who can I contact if I have a problem with my order?
Your satisfaction is our priority, and we're here to assist you every step of the way. For any inquiries or issues regarding your order, feel free to contact our dedicated Customer Support Team at sales@trainersfactory.co.uk we're available our support is available 10:00 AM – 06:00 PM(GMT) (Monday – Friday) address your concerns promptly.
How can I pay?
We offer a variety of payment options to suit your preferences. You can securely pay for your order using all major credit and debit cards, including Visa, Mastercard, American Express, Mada and Clearpay .
Is Checkout on this site safe and secure?
You can shop with confidence knowing that all purchases made on our site are safe and secure.
We utilize the latest encryption technology to safeguard your personal and financial information.
Contact Us
Website name: Trainers Factory
Company name: Trainers Factory Limited
USA Address : 919 Reserve Dr, Roseville, CA, 95678, United States.
UK Address : 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom.
E-Mail:sales@trainersfactory.co.uk
Contact Form: Click Here
Phone: +447868707391, +447456399146, +1(727)-371-3228
Company number: 13329038
Customer service: 10:00 AM – 06:00 PM (GMT) (Monday – Friday). We usually get back to you within 24 - 48 hours.