Shipping Policy
Trainers Factory
United Kingdom and United States
+447868707391, +447456399146, +1(727)-371-3228
UK Address : 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom.
USA Address : 919 Reserve Dr, Roseville, CA, 95678, United States.
Trainers Factory Shipping Policy
Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
SHIPPING RANGE
- Countries: We currently ship within the United Kingdom and United States.
- Future Expansion: Expansion to other shipping areas is being considered.
SHIPPING COSTS
- Within the United Kingdom and United States: Free shipping on all orders above £200.
- Within the United Kingdom and United States: £2.99 shipping on all orders below £200.
- No Other Fees: All costs are clearly stated at checkout.
ORDER PROCESSING TIME
- Processing Time: Orders are processed within 2-4 business days, Monday to Friday.
- Last Order Time: 08:00 AM (GMT) Greenwich Mean Time (London).
- Weekend Orders: Orders placed on weekends are processed the next business day.
TRANSIT TIME
- Estimated Delivery Time: 5-7 business days.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.
SHIPPING PROCESS
- Reliable Courier Services: We ship via Royal Mail and Fedex.
- Eco-Friendly Packaging: We strive to use sustainable packaging materials to minimize our ecological footprint.
TRACKING INSTRUCTIONS
- Tracking Information: After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number.
- Track Your Order: You can track your order via our website. Simply enter your tracking number on our tracking portal to view the status of your order.
- Questions: Our support team is ready to assist with any questions about tracking your order.
RETURN POLICY
- Returns: Returns are accepted within 30 days of receiving your order.
- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.
- Costs: Return shipping costs are the responsibility of the customers.
- Refund: Refunds are processed within 10 days of receiving the return and are refunded to the original payment method.
RESTOCKING FEE
- No Restocking Fee: Trainers Factory does not charge a restocking fee for any returns.
RETURN DELIVERY COSTS
- For Defective Products: This applies when the product is incorrect, damaged by the carrier, or defective in any other way we will facilitate customers with replacement or refund according to customer preferences.
- For Customer Remorse: The actual cost of return delivery will be charged to the customer. This applies when the customer purchases the wrong product, the item does not fit, or they no longer want the item.
CONTACT US
Website name: Trainers Factory
Company name: Trainers Factory Limited
USA Address : 919 Reserve Dr, Roseville, CA, 95678, United States.
UK Address : 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, United Kingdom. E-Mail: sales@trainersfactory.co.uk
Contact Form: Click Here
Phone: +447868707391, +447456399146, +1(727)-371-3228
Company number: 13329038
Customer service: 10:00 AM – 06:00 PM (GMT) (Monday – Friday). We usually get back to you within 24 - 48 hours.